If for any reason you are not happy with your purchase, you can return it to us for a full refund within 14 days of the date you received it.
If you wish to return your purchase, please notify us at firstname.lastname@example.org before sending the item. Please package your return safely to avoid damage to the returned item, and ship it to:
Betsey Sook - Poetic Jewelry
DK-1267 København K
The item must be returned in its original condition. We will refund you the full purchase price, but you will be responsible for the cost of returning the item to us.
Please keep in mind that we cannot refund your money, if we do not receive the returned item. We therefore recommend that you ship your return to us using an insured, recorded-delivery service. Once we receive the returned item, your refund will be processed within fourteen (14) working days.
Important: Sales of custom orders (e.g. engraved pieces, custom stone changes and non-standard ring sizes) are final and such items cannot be returned, refunded or exchanged. Returns can be made on the following standard ring sizes: 5 ¾, 6, 6 ¼, 6 ½, 6 ¾ and 7. Other ring sizes are considered custom orders and can neither be exchanged nor refunded.
If you have any questions about our return policy, please do not hesitate to get in touch.