ORDER PROCESS
Betsey Sook - Poetic Jewelry is not mass produced, but made-to-order for each individual costumer. We believe that fine jewellery should be tailormade like an haute couture piece for the hand, which is why, we cast your ring in any size you want, from petite to plus size. If you are unsure of your ring size, we can send you a complimentary ring sizer by post. See more at Find Your Ring Size.

WAITING LIST
There is a waiting list of 6 weeks and up to 12 weeks + shipping time, depending on x factors such as time of the year, availability of natural materials etc. Please order well ahead of time to avoid extra stress, as we can not cater to rush orders at this point in time.

WHERE DO YOU SHIP TO?
We ship all over the world. Please be aware that local taxes, import fees etc. may apply to you.

IS YOUR JEWELRY GIFT-READY?
Absolutely! We love to make things look wonderful, and all our jewellery pieces come in a contemporary white, glossy logo box and with a couple of extra embellishments that will most definitely please your eye.

WHAT ARE MY PAYMENT OPTIONS?
You can contact Betsey via e-mail and pay via bank transfer. 

You can also pay via the web-shop through PayPal, Betsey Sook - Poetic Jewelry accepts a wide variety of credit cards such as Visa, MasterCard, American Express and Discover. You don't need to have a PayPal account in order to pay.

Your credit card information is safe. PayPal automatically encrypts your confidential information in transit, using the Secure Sockets Layer protocol (SSL). This also means that no-one from this jewelry gallery sees or handles your credit card information.

HOW DO I GET IN TOUCH?
We are always available via email, and email is the preferred way to reach us. You can write us via the contact form in the right menu bar or at contact@betseysook.com

Our mailing address is:

Betsey Sook - Poetic Jewelry
Hammerensgade 1
DK-1267 KĂžbenhavn K
Denmark

Please be aware that this is our office address and not a shop open to customers.

Our office phone number is (+45) 33986137.

Our VAT number is DK-26034140.

SHIPPING RATES
Every jewelry piece is delivered in a hard jewellery box, which is packaged safely inside another protective shipping box.

Shipping rates are:

Denmark: 10 USD
INTERNATIONAL: 20 USD

HOW DO I CARE FOR MY JEWELLERY?
It is our philosophy that fine jewellery is made to be worn and appreciated on the body. Due to the jewellery being handled, little changes in the gold will appear over time. That is normal. What you can do to protect your jewelry, when you are not wearing it, is to keep it out of the humid bathroom and store each jewellery piece separately in its box. A professional goldsmith can rinse and brush up your jewelry, if needed, but patina also has its own charm. 

Beware that some jewelry stones can last for centuries, but they can also crush or fragment, if they are dropped on a hard stone floor or otherwise handled carelessly. Gold and gemstones are natural materials that change and react to their environment. Gemstones might, for instance, lose their luster when exposed to extreme heat. However, with a little care and attention, you will be able to enjoy your precious fine jewellery pieces forever. 

IS YOUR JEWELlERY REALLY "FINE" JEWELRY?
Betsey Sook - Poetic Jewelry is strictly monitored and tested by the Force Technology corporation (www.force.dk). This ensures that as a costumer you get the high standard and quality you are paying for. We test our gold with the cupellation method, the most exact method to measure the percentage of noble metals in jewellery. In our latest test, our jewelry had a purity of 59.42%, which means that it actually contains a higher percentage of pure gold than the required 58.5% for 14 carat.

Name stamp: BSJ
Carat stamp: 14K 

HOW DO I STAY IN TOUCH?
We'd love to meet you on Facebook. "Like" us for exclusive fan content.